Our Policies

OUR COMMITMENT

We are committed to providing you with an exceptional experience. If there is any service or product that does not meet your satisfaction, we will work with you to the best of our ability. Our pricing is based on the experience and training level of our service providers. We aim for our commitment to be reflected in our clients’ experience at Séchoir.

PERSONAL BELONGINGS

Séchoir is not responsible or liable in any way for lost, missing, misplaced, stolen, or damaged items (phones, cameras, electronics, jewelry, etc.). Please leave all valuable, sentimental, or sensitive items at home. Kindly understand and acknowledge that you are entirely liable for any personal belongings.

RESERVATIONS

Booking

A credit card is required to book and hold your appointment.

Preparation

We are proud to call ourselves a one-stop-shop for all beauty and wellness needs. Some services require proper pre-care and preparation in order to ensure optimal treatment and results. If you are ever unsure of how to prepare for a service, please give us a call. Our team is happy to assist!

Arrival

Please arrive with enough time to find parking, check in, and complete applicable forms. Plan for early arrival; we stress the importance of punctuality, and late arrival could cut into your service time.

Tardiness

We reserve the right to cancel/reschedule your appointment if late arrival creates a disruption to other clients’ scheduled appointments. In some cases, late fees could be incurred for appointments accommodated despite late arrival.

DEPOSITS

For select services, a Deposit may be required. Deposits secure your booking and go toward the preparation of product(s) necessary for your customized service. All deposits collected are applied during checkout toward service(s) booked and are Non-Refundable.

• $100 // Salon Smoothing Treatments
• $50// Full Coloring Services
• 50% of Service Total// Wedding Events or Special Events; Priced Upon Consultation
• $100 per hour// Travel Time for Off-Site Wedding Events or Special Events

At times, exceptions can be made where deposits can be used toward future bookings in the event of a cancellation, contingent on the cancellation following Séchoir guidelines. Some service deposits may be exempt from refund or future use if the deposit was utilized toward preparation for an individualized treatment.

PAYMENTS

Payment Methods

We accept cash and all major credit cards as a form of payment.

We are also proud to offer our patients Cherry Financing as an option to manage their purchases (of $600 or more). Care Credit is also accepted. If you are interested in utilizing our financing options, we encourage reaching out to our Guest Services Team to learn more. Our Team is happy to walk you through the process and criteria. We reserve the right to request information in order to create or locate any accounts, verify identity, and ensure eligibility.

Use of Financing is preferably mentioned at the time of booking to ensure a smooth Check Out process. In the event of first-time application, as well as generally, we request that client’s arrive prepared with an alternative method of payment in case of need.

Gratuity

We accept gratuity to our service providers through your choice of cash, card, or Venmo. Gratuity is standard practice for excellent quality and service and is always left to the discretion of our guests.

Promotions

Promotions cannot stack. Only one promotion or discount can be applied to your service. This policy extends to any external loyalty and rewards programs.

Discounted gift cards cannot be used towards promotions or other discounted services.

CANCELLATIONS & RESCHEDULES

We understand extraordinary circumstances can happen. With respect to our service providers’ limited availability and high demand, we require a 48-hour notice if you must cancel and/or reschedule your appointment.

Kindly understand that our availability is limited and dropped appointments can cause a loss of earnings to our service providers. Additionally, late notice of cancellation does not always allow enough time to fill lost slots, creating a disruption to our schedule and unfairness to clients requesting those dates/times. Our policies are enforced and upheld fairly to all clients, with respect to our business and all professional staff under our care at this time.

Fees

No Fees will apply for appointments canceled or rescheduled with a 48-Hour notice or more.

A fee of $50 will be charged for the Second reschedule of an appointment. If an appointment is Canceled after numerous Reschedules, regardless of the amount of notice given, a fee of 100% of the service total will be collected.

Appointments canceled with less than 48 hours notice, same day, or “No Call/No Shows” are subject to a cancellation fee of 100% of the service(s) booked. If your appointment service is part of a package, that session is subject to be checked out.

Consultations

We encourage our clients to utilize the expertise of our esteemed team to receive the best recommendations suited to them.

Missed Consultations are subject to a fee of $50.

Notice

We strive to accommodate our clients to the best of our availability, but we must also always respect the time and availability of our providers. Their schedules are in constant demand and we stress the importance of respecting their time.

In extreme cases, repeat offenses and refusal to comply with our terms could result in our Refusal of Service with no refunds or returns.

RETURNS/EXCHANGES

Services

If you are unhappy with a service performed, a request for correction must be made within 7 days of the original appointment time. After 7 days, clients will be quoted for additional service(s).

While we do not offer refunds on services performed and completed, we will work towards your satisfaction to the best of our abilities.

Pre Purchased services cannot be refunded 7 days past the transaction date. Under no circumstances can services be exchanged for another service or transferred to another client.

Packages expire 12 months from the date of purchase. Any sessions unused by the end of the 12 months are forfeited by the client and cannot be transferred to another client.

We encourage our clients to reach out to Management if there are any questions.

Products

We hope you will be pleased with your product purchase. Should you need to return a product, they are eligible for return up to seven days past the initial purchase date and must be in their original packaging, unused, and unopened.

We hope you will be pleased with your product purchase. Should you need to return a product, they are eligible for return up to seven days past the initial purchase date and must be in their original packaging, unused, and unopened.

We reserve the right to modify or change these policies as necessary.